Your legal questions answered
Yes. Log into your account, go to Settings > Account & Security, and select Download My Data. You'll receive a file with all deposits, withdrawals, game activity and account changes. Players in Yogyakarta and across Indonesia can request this anytime without charge.
Report the issue to our support team with your transaction ID (visible in your Wallet history). We'll investigate and contact your payment provider directly. Most disputes are resolved within 48 hours; we keep you updated via email throughout.
We retain your transaction records for seven years under Indonesian financial law. Personal details—name, address, contact information—are deleted within 30 days of closure. You can request early deletion of non-essential data anytime.
Your bank processes the payment directly; we never handle your card or account number. We use industry-standard encryption for all account communication. Each deposit is verified against your registered payment method before funds appear in your lobby wallet.
Yes, through Account Settings > Personal Information. Email and phone changes take effect immediately. Name changes require verification and may take up to 24 hours. Contact support if you need help with identity verification.
Click Forgot Password on the login screen. We'll send a secure reset link to your registered email. Follow the link to create a new password. If you don't receive the email within 5 minutes, check your spam folder or contact support to confirm your account details.
No. Your account data is never sold or shared with marketing companies. Payment processors and anti-fraud partners see only what's necessary for their service. Your gaming activity, balance and personal details stay confidential within 396slot.
